Insurance Personal Skills Training

Whether you are looking for guidance on managing your time, conflict in the workplace or working on your negotiation skills, we have courses for all of these topics, and more. Please see below and browse what is available.


Every course completion earns a certificate.

Online Studies

100% online e-learning from the comfort of your own home.

Years of Excellence

MRD have provided many years of insurance expert coaching.



Available course are listed below. Your progress on enrolled courses is shown with a green progress bar.

Note Taking to Protect Your E&O

Note-taking is an art that is extremely important in our industry. What do we document? How do you say it? When can these notes be used? Join us for a quick 30-minute session on note-taking and what to include in your notes as well as valuable tips to protect your E&O. Exclusively for membership only.

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Negotiation Skills

This webinar is addressed to all industry professionals who want to learn how to effectively continue their professional development and negotiate effectively. By the end of the course, learners will be able to understand and apply the 10 principles to achieve a win-win negotiation outcome. RIBO Accreditation: Two Hours Personal

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Personal Branding & Networking

Personal Branding & Networking is an important part of our industry. Your personal brand is an indicator of your trustworthiness, integrity and eligibility. Whether you are starting your career, seeking suitable promotion or recruiting people to join you, your personal brand will influence the outcome. This webinar will provide insights into the foundation and development of a personal brand strategy and guide you through developing your own personal brand. We will then assist you in creating a powerful online profile and tackle networking both online and traditionally through creating content and scheduling posts. RIBO Accreditation: 3 Personal Hours

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Conflict Management In The Workplace

Whether it be a co-worker, employee or client, encouraging people to work together toward a common goal is an essential skill that we should all possess. Conflict Resolution provides the tools and advice you need to restore peace, get along better with others, prevent conflicts from ever starting, and maintain better productivity while boosting morale. We will look at how to address conflicts, resolve disputes, and restore harmony and productivity to the workplace. We will also examine more positive means for resolving conflicts. RIBO Accreditation: 3 Personal Hours

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Taking Your Time Back

Do you feel like time is getting away? Are you always wondering why there is not enough hours in a day? Well, you need to take your time back! Join Melanie in discussing what is negatively affecting your time management and how you can make changes. We will talk about common roadblocks to effective time management and how to conquer them. Numerous tips and worksheets provided for you to utilize our tips moving forward! RIBO Accreditation: 1 Hour Personal

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Weathering the Email Storm

Is email communication getting you down? Frustrated with the mass amount of emails in your in box and the lengthy games of email tag? Wondering how you can get people to respond to what you need without a dozen follow ups? Well this session is for you! Join us as we teach you how to navigate through communication of all kinds with a focus on email. Emails are such a critical part of daily existence and dealing with emails can be frustrating and time consuming. By the end of this session you will gain greater confidence that the emails you are sending are professional and get the responses you need in a timely fashion! Accreditation: 1 Hour Personal

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The Five Behaviours of a Cohesive Team

A short one page course which looks at The Five Behaviours of a Cohesive Team.

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Coming Soon

See what’s on the horizon at MRD!


Ethical Guidance courses.


RIBO and OTL Licencing

Management Skills

Essential Management Coaching

Personal Skills

Upskill yourself!

Technical Skills

Cars, Cyber and more!

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