Did you know that there is a difference between hearing and listening? There is! Have you ever been told that you just don’t listen? Most people have at some point in their life, so you probably have experienced it as well. But the problem is that good listening skills are not something we are born with. Nor are we taught it in school. They are habits that we create, starting in our childhood, that are carried with us throughout our adulthood. Your listening skill habits can impact every area of your life, including your personal relationships and your career. Being a good listener can earn you respect, and appreciation and help you build stronger relationships in your social and business dealings.
This course explains the ins and outs of what good listening skills consist of, why they are important and how you can improve them. The course helps you determine what type of listener you are and provides basic skills of listening, barriers to listening, listening habits, body language, and activities to improve listening habits. You will learn the importance of physical attributes, active listening, attitude, perception, bias, language barriers, key gestures, and even how to take good notes.
Accreditation: 3 Hours
ON/MB: Accreditation: Personal Development
SK: All classes other than Life / General
AB: General and Adjusters