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There are a handful of customer service skills that can make the difference between an average experience and one that leaves your customers feeling completely delighted. Do you know what those skills are? Do you have them?

In this course, we’ll uncover four essential customer service skills and give you tons of tips, food for thought, and resources for developing these skills. Let’s get started!

This course is addressed to all industry professionals.

Course Learning Outcomes

By the end of the course, learners will be able to demonstrate their knowledge of the different generations by:

    1. Outlining the different generations, including Millennials, Gen X, Baby Boomers and Traditionalists;
    2. Understanding the defining events that each generation faced and how that affects their viewpoints;
    3. Identify and understand your personal values and how they interact with ethical standards.

Accreditation:  1 Hour
ON/MB: Accreditation: Personal Development
SK: All classes other than Life / General