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Empathy—the ability to understand and share other people’s emotions—is critical in the workplace. Customers want to feel appreciated for their business and acknowledged when they have a problem. Employees want to feel valued and for their coworkers and managers to notice when they’re happy or in distress.

In this course, you’ll first learn what empathy is and why it’s an essential business skill. Then, you’ll uncover how to communicate with empathy and overcome roadblocks. Finally, you’ll work on strategies to help you build empathy.

This course is addressed to all industry professionals.

Course Learning Outcomes

By the end of the course, learners will be able to demonstrate their knowledge of the different generations by:

    1. Outlining the different generations including Millennials, Gen X, Baby Boomers and Traditionalists;
    2. Understanding the defining events that each generation faced and how that affects their viewpoints;
    3. Identify and understand your personal values and how they interact with ethical standards.

Accreditation:  2 Hours
ON/MB: Accreditation: Personal Development
SK: All classes other than Life / General