Certificates

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Getting Started

5

I can’t remember my username to login
Do I have access to a tutor?
How do I arrange phone tutoring or support?
Can I download and print course material?
How to Start Your Course

Account Management

9

How to Start Your Course
How can I change my Username?
Can I purchase a course using a credit card?
How do I reset my Account password?
Where is my purchased course?
How long do you have access to the licensing program for?
I can’t remember my username to login
My course has disappeared
I can’t log in

Course Purchase

2

Can I purchase a course using a credit card?
Where is my purchased course?

Course Completion

15

How to Start Your Course
Can I take a course at my leisure?
I cannot progress past a quiz question
How do I retrieve my course certificate?
How long do you have access to the licensing program for?
How long does it take to complete a course?
Do I have access to a tutor?
My course has disappeared
How do I arrange phone tutoring or support?
How to view course content after completion.
Do the licensing courses include books?
I can’t get past a drag and drop quiz
Can I download and print course material?
Where can I review my course quiz performance?
How long does it take to complete a course?

Quizzes

3

I cannot progress past a quiz question
I can’t get past a drag and drop quiz
Where can I review my course quiz performance?

1

How do I retrieve my course certificate?

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About

Melanie is delighted to be recognised as the Insurance Institute Instructor of the Year 2018 in recognition for outstanding performance and dedicated service.

Seminars

HALF DAY SEMINARS
FULL DAY SEMINARS
WEBINAR TOPICS
LICENSING
TEAM BONDING

Mount Forest Office

Mount, Forest, Ontario,

Tel: (519) 803-1299

E-mail: melanie@mrdconsulting.ca

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