Choosing the right heating system for your home is not only essential for comfort but also for insurance considerations. Homeowners often rely on auxiliary heat sources, such as fireplaces, wood burners, electric heaters, or solar heating, to supplement their primary...
New to the insurance business and want to know a little more about claims? Wondering how claims really work and who is involved? Join us in this session for an introduction to Claims, all the people involved and what a claims adjuster does. In this course, you'll...
The importance of mental health can’t be overstated, given that it impacts every part of our lives. Even so, we often let caring for our mental health take a back seat to other priorities. We ignore our needs until we’re burned out, isolated, or struggling with...
Les organisations diversifiées et inclusives veulent que tous les employés se sentent reconnus, valorisés et accueillis. Ils applaudissent chaque personne pour ce qu'elle est individuellement et encouragent chacun à se sentir en sécurité dans ses différences et à...
Project management is essential to virtually every field—and it requires expert organizational, relationship-building, and strategic-thinking skills. In this course, you’ll explore the fundamentals of project management, including what a project manager does, what...
Le changement prend de nombreuses formes en milieu de travail. Vous pourriez être confronté à des changements de projet, à des changements d'objectifs organisationnels et à une restructuration du travail ou de l'équipe, pour n'en nommer que quelques-uns. Quel que soit...
Understanding contract law may seem daunting if you are not a legal expert but rather an insurance professional. It is crucial to grasp the basics of contract law when navigating business agreements. As clients rely on your expertise as a trusted advisor, having a...
Un client vient de finir de relater l'expérience négative qu'il a eue avec votre produit. Et maintenant? Réagissez-vous sur la défensive ou les remerciez-vous pour leur franchise ? Quoi qu'il en soit, que dites-vous? Dans ce cours, vous apprendrez pourquoi les...
It’s a perennial dilemma: How do we make the most of the time we have? Time is both precious and fleeting, and many of us feel like there just aren’t enough hours in the day. This course will give you core strategies to tackle that problem. First, you’ll learn the...
A customer has just finished relating the negative experience they had with your product. What now? Do you react defensively—or thank them for their candor? Either way, what do you say? In this course, you’ll learn why customer feedback is important and how to solicit...
Développer un état d'esprit de croissance permet aux individus et aux entreprises de réaliser leur potentiel, d'accroître leur résilience et de réussir. Un état d'esprit de croissance peut libérer votre capacité à apprendre, à grandir et à vous épanouir, quels que...
There are a handful of customer service skills that can make the difference between an average experience and one that leaves your customers feeling completely delighted. Do you know what those skills are? Do you have them? In this course, we'll uncover four essential...
Empathy—the ability to understand and share other people’s emotions—is critical in the workplace. Customers want to feel appreciated for their business and acknowledged when they have a problem. Employees want to feel valued and for their coworkers and managers to...
A good job interview empowers you to make smart hiring decisions. But a great job interview convinces top talent to work for your company over competitors. In this course, you’ll learn how to conduct exceptional job interviews—from preparation to follow-up. Learn...
Avez-vous déjà envoyé un e-mail à un collègue et reçu une réponse confuse ? Avez-vous déposé un excellent rapport pour que votre patron se plaigne qu'il était truffé de fautes d'orthographe et de ponctuation ? Un client a-t-il mal compris une lettre que vous avez...
Have you ever emailed a co-worker and gotten a confused reply? Have you filed a great report only to have your boss complain it was riddled with spelling and punctuation errors? Did a client misunderstand a letter you sent? If any of these situations sound familiar,...
Taking on a leadership role means more than executing smart business decisions—you also need to model ethical practices that create long-term value and sustainability. So, how do you lead with ethics at the forefront? In this course, you’ll learn why ethics matter in...
Qu'est-ce que cela signifie d'être intègre ? Et quel rôle joue-t-il dans l'évolution de carrière et la satisfaction au travail ? Ces questions constituent le cœur de ce cours sur l'intégrité au travail. Dans ce cours, vous examinerez les avantages et les défis du...
Pouvez-vous identifier vos émotions et comprendre pourquoi elles se produisent ? Qu'en est-il des émotions des autres ? Êtes-vous doué pour repérer et répondre à leurs signaux ?Ceux qui ont une intelligence émotionnelle élevée reconnaissent facilement leurs...
Both Canada and The United States have formally recognized the importance of Black History for more than 100 years. What started as a weeklong observance in the early 1900s has blossomed into the month of events, activities, and celebrations we now see each February....