Technical Skills Training
Training courses aimed at improving technical skills in the Insurance industry
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TECHNICAL SKILLS TRAINING
TECHNICAL SKILLS TRAINING
Technical Training Courses
Navigating the Technology Jungle: Personal Cyber Coverage
In a world where technology evolves faster than we can blink, protecting ourselves in the digital realm is more crucial than ever. Here are some topics we will discuss:
Educate Yourself: Stay informed about the latest cyber threats. Knowledge is your first line of defence!
Current Coverage: Take a dive into the current coverage available in the marketplace.
Client Tips: Share tips and resources with clients to build a community of cyber-aware individuals who understand the need for coverage.
From Furnaces to Woodstoves and Everything In-between
In this course, we will go through all the different primary heat sources and secondary heat sources including oil tanks! We will also do deep dive into the CSIO Woodstove Questionnaire so you can comfortably work through that document with your insured!
Accreditation: 3 Hours
ON/BC/MB Accreditation: Technical Hours
SK: All classes other than Life / General
AB: General and Adjusters
Claims 101 #68831
Are you new to the insurance business and want to know a little more about claims? Wondering how claims really work and who is involved? Join us in this session for an introduction to Claims, all the people involved and what a claims adjuster does.
In this course, you'll learn basic claims terminology, a review of all the parties involved in a claim and a dive into the basics of adjusting a claim, including a review of a loss report for both auto and property.
This course is addressed to all industry professionals.
Accreditation: 1 Hour
ON/BC/MB Accreditation: Technical
SK: All classes other than Life / General
AB: General and Adjusters
Getting The Lowdown on Contract Law
Contract law may feel overwhelming but that's because you aren't a lawyer you are an insurance professional. This is why you may be questioning the need to understand Contract Law......
Negotiating deals in the business world requires a fundamental understanding of contract law. Your clients will be signing contracts and coming to you to purchase insurance to make sure they are covering their exposure.
They see you as a trusted advisor so you should have a basic understanding because we should always know a little more than they do, right?!?!?!
Accreditation: 2 Hours
ON/BC/MB Accreditation: Technical
SK: All classes other than Life / General
AB: General and Adjusters
CCDC 2
CCDC 2 – Stipulated Price Contract is the industry standard prime contract between the Owner and the prime Contractor. The contract outlines the high-level administrative requirements and procedures needed for construction projects, including the role and authority of the consultant, procedures for changes in the work, work by other contractors, insurance requirements, prerequisites for Ready-for-Takeover, dispute resolution procedures, early occupancy by the Owner, and more. This contract can be super overwhelming to the new broker so join us for a deep dive into this contract!
Accreditation: 4 Hours
ON/BC/MB Accreditation: Technical Hours
SK: All classes other than
Insuring Secondary & Seasonal Homes
Seasonal and secondary homes; join us for this course to finally understand the differences in all the different models, unique exposures to each, coverage available and the current industry trends.
Accreditation: 2 Hours
ON/BC/MB Accreditation: Technical Hours
SK: All classes other than Life / General
AB: General and Adjusters
Introduction to CCDC
In this session, Melanie will take you through a high-level overview of ALL of the CCDC forms. This session is meant to be an introduction to understanding the purpose of each form and where and when it is used. We recommend this program before any of our detailed CCDC programs.
Accreditation: 2 Hours
ON/BC/MB Accreditation: Technical Hours
SK: All classes other than Life / General
AB: General and Adjusters
Introduction to Farm Insurance #62892
As farms become larger and more complex, they require a combination of personal, farm and commercial coverages. Protect yourself and your clients by understanding the unique products and specialized coverage required for these enterprises, and receive an overview of farm products, both personal and commercial, including many specialized products.
Accreditation: 3 Hours
ON/BC/MB Accreditation: Technical Hours
SK: All classes other than Life / General
AB: General and Adjusters
Travel Insurance
Ever wonder if OHIP covers you while travelling? How much does it cover? What about different types of travel policies on the market? Join us in this two-hour session where we discuss everything from different types of travellers to typical coverage and exclusions.
Accreditation: 2 Hours
ON/BC/MB Accreditation: Technical Hours
SK: All classes other than Life / General
AB: General and Adjusters
Demystifying Subscription Policies
What in the world is a subscription policy? In a nutshell, it is a policy where two or more insurance companies agree to rating and coverage, at a split percentage between the insurers, to total one hundred percent of the required limits. Sounds simple right? Well, it is a little more complicated than that! Join us we explain subscriptions in layman’s terms so the next time you are at an event you don’t feel like a fish out of water 😉
Accreditation: 1 Hour
ON/BC/MB Accreditation: Technical Hours
SK: All classes other than Life / General
AB: General and Adjusters
The Sharing Economy and Insurance #68830
Experts agree that the sharing economy is expected to grow, and as it does, it will continue to challenge industries, including the p&c insurance industry. Join us as we discuss the sharing economy with respect to automobile (ridesharing versus car sharing) and property exposures (AirBnB). We will cover the understanding of how the sharing economy works and do a deep dive into how each province is dealing with the auto exposures and the policies available for property exposures as well. You will feel like a pro on sharing economy policies once you are done this program!
Accreditation: 1 Hour
ON/BC/MB Accreditation: Technical Hours
SK: All classes other than Life / General
AB: General and Adjusters
Employment Practices Liability #69921
Understanding the types of claims and coverages included in EPLI insurance has now become essential in the operation of any size business. Join us as we learn about the exposures, coverage, claims scenarios and risk management tips as well as a deep dive in a sample policy wording!
Accreditation: 3 Hours
ON/BC/MB Accreditation: Technical Hours
SK: All classes other than Life / General
AB: General and Adjusters
Environmental Impairment Liability #62398
Pollution exclusions are challenging to even the seasoned insurance professional. It all starts with understanding the Pollution Exclusion under the CGL. The CGL policy provides very little pollution coverage, particularly in the area of cleanup or remediation, which is one of the most important aspects of pollution coverage to most clients. Join us while we review the CGL exclusion and learn about the different pollution endorsements and policies available in the marketplace today.
Accreditation: 2 Hours
ON/BC/MB Accreditation: Technical Hours
SK: All classes other than Life / General
AB: General and Adjusters
Social Host Liquor Liability #62397
Liquor consumption in social settings can increase the exposures for liability insurers, both in commercial settings and in homes.
Insurance professionals from brokers, to underwriters to adjusters, must balance between confirming coverage and exclusions. Investigating a loss under pressure from the Insured can result in allegations of bad faith. Learn how to avoid bad faith claims and how to deal with them when they arise in practice, including the common challenge of investigating a loss while the claimant has already commenced in bad faith claims.
Accreditation: 1 Hour
ON/BC/MB Accreditation: Technical Hours
SK: All classes other than Life / General
AB: General and Adjusters
High Net Worth Clients #59971
Join us for a high-level overview of unique coverages and considerations for High Net Worth Clients. We will discuss their unique exposures including Fine Arts, Watercraft, Wine Collections, Kidnap & Ransom Coverage, Identity Theft, and a few more important topics. We will even give you tips on how to prospect for these clients. It's a short course but a good one 🙂
Accreditation: 2 Hours
ON/BC/MB Accreditation: Technical Hours
SK: All classes other than Life / General
AB: General and Adjusters
Equipment Breakdown #59977
This entry-level course is for anyone who wants to learn more about the infamous Equipment Breakdown exposures Whether it be a mechanical breakdown, electrical damage, or certain types of explosions that are excluded from standard commercial property coverage forms. The Equipment Breakdown policy fills these gaps in coverage, but the form is oftentimes a confusing one. Join Melanie as we explore covered causes of loss, covered equipment, direct damage, and indirect coverage options.
Accreditation: 2 Hours
ON/BC/MB Accreditation: Technical Hours
SK: All classes other than Life / General
AB: General and Adjusters
Trade Credit Insurance #62394
Did you know that approximately 1 in every 10 invoices goes unpaid? In this uncertain economy trade credit insurance is becoming a vital coverage option for many organizations both small and large. Join us for an engaging seminar to learn the basics of Trade Credit insurance and what the coverage entails. This is a short introduction course that packs a ton of information!
Accreditation: 1 Hour
ON/BC/MB Accreditation: Technical Hours
SK: All classes other than Life / General
AB: General and Adjusters
Drones Here, Drones There, Drones Everywhere!!! #68832
Drones have been a hot topic for a long time in our industry but to many, it is still something foreign like Alf was in the '80s (you may have to google that one). But alas we have amazing products available in the marketplace and we have a handle on all the exposures these gadgets bring. So join Melanie as we discuss the different types of drones, the exposures they bring in both personal and commercial use as well as the coverages available in the industry. And we will have a few laughs along the way 😉
Accreditation: 2 Hours
ON/BC/MB Accreditation: Technical Hours
SK: All classes other than Life / General
AB: General and Adjusters
Insuring Unique Homes #59972
Homes today run the gamut from 250 square foot Tiny Homes to 25,000 square foot Mansions. Somehow insurance professionals need to find the right way to insure them all. Partly due to skyrocketing real estate prices, but also due to concerns for the environment, and a yearning for a simpler life, the tiny homes movement has taken off, and with it, concerns about the proper way to insure tiny structures. While insurance products readily exist to cover heritage and high-value homes, concerns about underinsurance and replacement cost value are extremely common.
Accreditation: 2 Hours
ON/BC/MB Accreditation: Technical Hours
SK: All classes other than Life / General
AB: General and Adjusters
Surety Bonds
In this interactive session we will cover the basics of Surety to understand how surety works, the parties to a bond, how indemnity applies. We will then dive further into the Surety world to cover Construction Bonds and Commercial Bonds. This is a robust session that will make you feel comfortable with surety on many levels!
Accreditation: 2 Hours
ON/BC/MB Accreditation: Technical Hours
SK: All classes other than Life / General
AB/MB: General and Adjusters
Manufacturers and Wholesalers #62893
Among the various topics discussed, you’ll touch on property insurance, general liability insurance (including completed product and operations liability), inherent defect insurance and equipment breakdown insurance. You’ll also learn how to identify particularly complex risks and how to handle them.
Accreditation: 2 Hours
ON/BC/MB Accreditation: Technical Hours
SK: All classes other than Life / General
AB: General and Adjusters
Crime and Fidelity #69926
In this interactive session we will cover a crime application to understand the importance of the questions and why it is required, review typical coverage available in crime policy, discuss fidelity coverage. You will then be able to put your knowledge to the test by reviewing a sample wording!
Accreditation: 2 Hours
ON/BC Accreditation: Technical Hours
SK: All classes other than Life / General
AB/MB: General and Adjusters
Insuring Heritage Homes #61671
Did you know different heritage homes have different designations, with many of them only having regulations for the exterior, and others only required to maintain the aesthetic of the architectural style it was built in? That's one of the many things you will learn in this interesting webinar hosted by fan favourite Melanie Needham! Heritage Homes are sometimes a scary concept to new brokers, but they don't need to be! Join us so we can teach you what makes these homes so unique and what questions do we need to ask to ensure we are covering it properly. You will be an expert once you finish this session.
Accreditation: 2 Hours
ON/BC/MB Accreditation: Technical Hours
SK: All classes other than Life / General
AB: General and Adjusters
Directors and Officers Insurance – Non-Profit #59979
This is one jam-packed session where you will learn EVERYTHING you need to know about Non-Profit D&O coverage. W e will break down the responsibilities of the board, and coverage requirements. We will then do a comprehensive review of the application process, by-laws and non-profit financials! Don't forget our in-depth policy wording review which is what we are known for!!
Accreditation: 3 Hours
ON/BC/MB Accreditation: Technical Hours
SK: All classes other than Life / General
AB: General and Adjusters
Builders Risk & Wrap Up Liability #62889
When building construction occurs as either ground-up new or renovation of an existing structure, there are many complex exposures and coverage options the underwriter, broker and risk manager must consider. They must also ensure the project is in compliance with the contract of the risk presented. In the event of a claim that arises during or after completion of a project, the adjuster must also be aware of available protections and clauses that may play a role in the settlement of the claim.
RIBO Accreditation: 3 Hours Technical
E&O / Professional Liability #69922
We begin with an overview of what the coverage entails. We will discuss who needs the coverage, what is included in the coverage and how to underwrite an application. We then will do a comprehensive case study, which will consist of a review of an application. We will discuss how to understand all of the aspects and common underwriting flags to look for.
Accreditation: 3 Hours
ON/BC Accreditation: Technical Hours
SK: All classes other than Life / General
AB: General and Adjusters
Building Construction 101 #69923
Building Construction 101 is one of the most important programs for all new insurance professionals. In this robust program, we will break down the important topics of construction into individual modules covering all types of building construction including earthquake resistive and green construction.
Accreditation: 3 Hours
ON/BC/MB Accreditation: Technical Hours
SK: All classes other than Life / General
AB: General and Adjusters
Cyber Security Best Practices
In this quick 20-minute session, you will learn some tips to protect yourself and your organization as a remote worker. We will quickly review malware such as AZORult, Emotet, and others in this unprecedented time and how COVID-19 has shown an increase in cyber attacks. You only need 20 minutes to possibly make a difference in your security.
Free with membership.
Certificates of Insurance #69924
This seminar will discuss the appropriate use of certificates of insurance, elaborate on when to use them and describe how to communicate effectively with certificate requesters, clients, and underwriters. We will review the proper way to complete a certificate of insurance, and discuss different wordings used on certificates and ways to protect your client and your E&O.
Accreditation: 3 Hours
ON/BC/MB Accreditation: Technical Hours
SK: All classes other than Life / General
AB: General and Adjusters
Ontario Auto Endorsements
This course takes the learner through all the standard endorsements explaining what the endorsement is required for, how it needs to be set up by the broker/agent as well as underwriting tips to protect your E&O.
Accredited for 2 Hours.
RIBO Accreditation: Technical Hours
Saskatchewan: All classes other than Life / General
RIBO Accreditation: 2 Hours Technical
Underwriting the Ontario Auto Application
New to Ontario Auto Insurance? Let us help you understand each section of the OAF1 including underwriting tips and ways to prevent your E&O.
The Umbrella Policy #61670
The Introduction to Umbrella Insurance seminar is addressed to all industry professionals who want to learn the essentials of this coverage.
Accreditation: 2 Hours
ON/BC/MB Accreditation: Technical Hours
SK: All classes other than Life / General
AB: General and Adjusters
The Auto Insurance Industry #61669
This webinar is for anyone who wants a better understanding of the auto industry as a whole. We cover the basics of the industry from how premiums are derived issues in the auto industry, trends like ride-sharing and automated vehicles and an in-depth review of every province and their auto coverage.
Accreditation: 2 Hours
ON/BC/MB Accreditation: Technical Hours
SK: All classes other than Life / General
AB: General and Adjusters
Manufactured Homes & Trailers #69928
Trailers, Mobile Homes, Manufactured Homes, Modular Homes…..the list goes on and on. Join us for this course to finally understand the differences in all the different models, unique exposures to each, coverage available and the current industry trends.
Accreditation: 2 Hours
ON/BC/MB Accreditation: Technical Hours
SK: All classes other than Life / General
AB: General and Adjusters
Cannabis & The Insurance Industry #62890
This in-depth course gives you all the knowledge you need to understand Cannabis and how the insurance industry is responding to. Broken into four modules, we discuss what Cannabis is from the stages of growth to the cultivation. Then a detailed session on the legislation and how it affects all lines of business. Followed by modules on the hazards and exposures of cannabis as well as the coverages available in the marketplace. Join us for this important webinar today!
RIBO Accreditation: 3 Technical Hours
Specialty Coverage Personal Lines #61672
This program is a great snapshot of all the important personal lines coverage that gets missed on a regular basis. We will cover topics such as Home Sharing, Vacant Properties, Buildings Under Construction, Equipment Breakdown Coverage.
Accreditation: 1 Hour
ON/BC/MB Accreditation: Technical Hours
SK: All classes other than Life / General
AB: General and Adjusters
Water Water Water #69930
Description: This interactive session teaches you almost everything you need to know about water! We will learn basic terminology around water, floods and coverage. Once we know the basics we will delve into the policy wording of a homeowners policy, Sewer Back-Up and Overland Water and Flood. Once we are done you will be so comfortable with the peril of water and be able to confidently explain why each coverage is required, what is covered and excluded and how to ensure your client understands the exposure.
Accreditation: 2 Hours
ON/BC/MB Accreditation: Technical Hours
SK: All classes other than Life / General
AB: General and Adjusters
Wild About Watercraft! #69931
This interactive session teaches you almost everything you need to know about watercraft! We will learn basic marine terminology, and explore different types of watercraft and their uses. Once we know the basics we will delve into the policy wording of a Yacht policy and review a marine survey and some applications. Jam-packed session on a topic that is so overwhelming!
Accreditation: 2 Hours
ON/BC/MB Accreditation: Technical Hours
SK: All classes other than Life / General
AB: General and Adjusters
Oil & Gas Industry and Insurance #59975
As a broker, underwriter, or adjuster are you involved in Oilfield Risks? Do you ever wonder exactly what processes are involved in the oil industry? Have you ever been confused by oilfield terminology? Are you confused about figuring out the insurance coverages? If so, join us for an entry-level exploration of the unique exposure and coverage required by the Oil and Gas Industry including industry trends and challenges, unique insurance coverages, and claims examples. RIBO Accreditation: 2 Hours
ON/BC/MB Accreditation: Technical Hours
SK: All classes other than Life / General
AB: General and Adjusters
Understanding Financial Statements #69919
Fundamentals of Financials for the professional is addressed to all positions in the insurance industry. We will cover the basics of reading and understanding financial statements, including, but not limited to, the main four financials - Income Statement, Balance Sheet, Cash Flow Statement, and Statement of Changes in Shareholder Equity – and how they’re used in underwriting the risk.
Accreditation: 2 Hours
ON/BC/MB Accreditation: Technical Hours
SK: All classes other than Life / General
AB: General and Adjusters
Understanding the CVOR (Auto) #69918
Do you ask yourself what makes up the CVOR? What is the 'Overall Violation Rate' and how do collisions affect it? If you answered yes to any of these questions, this seminar is for you. The CVOR is one of the most important documents in underwriting a commercial auto risk and can be a bit overwhelming to understand. Join us at this session as we navigate our way through reading and understanding the CVOR, using it as an underwriting tool as well as a sales tool. RIBO Accreditation - 3 Hours Technical
Fleet and Garage Auto #68836
Do you need an overview of the principles and concepts, as well as the technical side of commercial auto? Commercial lines auto insurance can seem complex at first, but it doesn’t have to be. Join us for this jam packed program covering everything you’ll need to know as a new industry employee, or as someone moving from personal lines to commercial lines. You will walk away from this course being able to Identify the steps in the underwriting process for individually rated commercial auto, garage and fleet as well as understanding the rating process, describe the coverage and risk exposures and provide risk management for your clients.
Accreditation: 3 Hours
ON/BC Accreditation: Technical Hours
SK: All classes other than Life / General
AB: General and Adjusters
Commercial Endorsements Auto
Feeling a little overwhelmed understanding all of the endorsements available for commercial auto? Well this course is for you. We will do a deep dive of all the standard endorsements and even some non-standard endorsements for fun! The best part???? We will even complete a 21B together 🙂
Introduction to Commercial Auto #69917
Do you need an overview of the principles and concepts, as well as the technical side of commercial auto? Commercial lines auto insurance can seem complex at first, but it doesn’t have to be. Join us for this jam packed webinar covering everything you’ll need to know as a new industry employee, or as someone moving from personal lines to commercial lines. You will walk away from this course being able to Identify the steps in the underwriting process for individually rated commercial auto, understand the rating process, describe the coverage and risk exposures and provide risk management for your clients.
Accreditation: 3 Hours
ON/BC/MB Accreditation: Technical Hours
SK: All classes other than Life / General
AB: General and Adjusters
Understanding & Selling Ontario Accident Benefits
This webinar is addressed to all industry professionals who want to fully understand the new accident benefits and how to not only explain the current coverage but also the optional coverage. We will also cover how to discuss the current coverage and the need for the increased coverage with claims examples. Assignments included!
Accreditation: 3 Hours
ON/BC Accreditation: Technical Hours
SK: All classes other than Life / General
AB: General and Adjusters
Condominium Insurance #62554
Condo insurance is an often misunderstood product. Misconceptions are common and many stem from confusion about coverage provided by the Condo Corporation’s insurance vs. the unit owner’s condo insurance. Whether you’re a Broker, Underwriter or Adjuster, learn about this in-demand product.
Accreditation: 3 Hours
ON/BC Accreditation: Technical Hours
SK: All classes other than Life / General
AB: General and Adjusters
Commercial Auto 101
Do you need an overview of the principles and concepts, as well as the technical side of commercial auto? Commercial lines auto insurance can seem complex at first, but it doesn’t have to be. Join us for this jam-packed program covering everything you’ll need to know as a new industry employee, or as someone moving from personal lines to commercial lines. You will walk away from this course being able to Identify the steps in the underwriting process for individually rated commercial auto, garage and fleet as well as understanding the rating process, describe the coverage and risk exposures and provide risk management for your clients.
Accreditation: 3 Hours
ON/BC Accreditation: Technical Hours
SK: All classes other than Life / General
AB/MB: General and Adjusters
Product Liability #62395
Product Liability is a hot topic and continues to intrigue many. We will discuss the challenges of product liability and the coverage that meet those challenges, as well as a, discuss claims, current trends, and jurisdictional issues.
Accreditation: 3 Hours
ON/BC Accreditation: Technical Hours
SK: All classes other than Life / General
AB: General and Adjusters
Cyber Liability #62891
With the ever-increasing threat of a data breach, cyber liability insurance needs to be an integral part of your clients daily business. The misconception that Cyber Liability is just for big companies needs to be broken as this coverage can make the difference between staying in business or shutting down after an attack. Cyber liability insurance can protect your business not only from threats such as hackers, lost or stolen laptops, business interruption, but also a long list of other threats that can leave a lasting impact on your business. In this seminar, you will learn what threats companies are facing and how to mitigate that risk. This seminar is for all insurance professionals.
Accreditation: 4 Hours
ON/BC Accreditation: Technical Hours
SK: All classes other than Life / General
AB/MB: General and Adjusters
Life Leases #59973
Life lease housing is a relatively new form of tenure in Canada, but a rapidly growing one in Ontario and the western provinces that is misunderstood by the purchaser and industry. This webinar will take you through a basic understanding of the life lease terminology, the process of development, ownership issues as well as how the industry is responding with respect to coverage.
Accreditation: 2 Hours
ON/BC/MB Accreditation: Technical Hours
SK: All classes other than Life / General
AB: General and Adjusters
Commercial Insurance – Business Interruption : The Basics and Beyond #62556
In this course we will learn why Business Interruption is extremely important, the essential terminology you will require to understand, co-insurance, payroll, exclusions and endorsements, the seven steps towards insurance sums for interruption coverage, and also how a claim is calculated.
Accreditation: 3 Hours
RIBO Accreditation: Technical Hours
Saskatchewan: All classes other than Life / General
Commercial Insurance – Commercial Extensions and Endorsements #62551
In this course on Commercial Extensions and Endorsements, you will learn about building by-law endorsement, stock spoilage, mortgage rate guarantee, and floater policies.
Accreditation: 3 Hours
ON/BC/MB Accreditation: Technical Hours
SK: All classes other than Life / General
AB: General and Adjusters
Commercial Insurance – Introduction to Commercial Property #62553
In this course on commercial property, you will learn about commercial property coverage, property wording review, property extensions and endorsements. Finally, there is a short commercial property assessment to confirm your learning.
Accreditation: 3 Hours
ON/BC Accreditation: Technical Hours
SK: All classes other than Life / General
AB/MB: General and Adjusters
Commercial Insurance – Introduction to Commercial General Liability #62500
This Introduction to Commercial General Liability includes the following topics: The Exposures and Breakdown, Section 1, Sections 2,3 and 4, Definitions, Umbrella Coverage, CGL Scenario Assignment.
Accreditation: 3 Hours
ON/BC Accreditation: Technical Hours
SK: All classes other than Life / General
AB: General and Adjusters
Commercial Insurance – Commercial Risk Assessment #62552
In this course on Commercial Risk Assessment you will learn about the elements of risk assessment, exposure identification, COPE, commercial property coverage and much more. Finally, there is a short assessment to confirm your learning.
Accreditation: 3 Hours
ON/BC/MB Accreditation: Technical Hours
SK: All classes other than Life / General
AB: General and Adjusters
Commercial Insurance 101 and Beyond!
This is an amazing interactive program to kick start your career into the world of commercial insurance. This robust and useful program explores the most commonly requested coverage in the marketplace by taking a deep dive into each product. You will not only understand the coverage but you will understand how the policies respond and connect together to protect the client.
Accreditation: 15 RIBO Hours - Technical
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