Insurance Management Training
Management training course for the Insurance industry
Certificates
Every course completion earns a certificate.
Online Studies
100% online e-learning from the comfort of your own home.
Years of Excellence
MRD have provided many years of insurance expert coaching.
MANAGEMENT TRAINING
MANAGEMENT TRAINING
Management Training Courses
Getting Started With Project Management
Project management is essential to virtually every field—and it requires expert organizational, relationship-building, and strategic-thinking skills.
In this course, you’ll explore the fundamentals of project management, including what a project manager does, what skills are necessary for the role, and how to optimize a team’s potential. You’ll also learn how to develop plans for a successful project and what you should do once the project is complete. By the end of the course, you’ll understand how to get started with project management.
Time Management Essentials #68271
It’s a perennial dilemma: How do we make the most of the time we have? Time is both precious and fleeting, and many of us feel like there just aren’t enough hours in the day.
This course will give you core strategies to tackle that problem. First, you’ll learn the basic principles of time management, along with some symptoms that could uncover poor uses of time. Then, you’ll discover how to track and analyze your time to boost productivity. Finally, you’ll get seven tips to start managing your time more effectively.
Accreditation: 1 Hour
ON/BC/MB Accreditation: Management
SK: All classes other than Life / General
How to Conduct Effective Job Interviews #70955
A good job interview empowers you to make smart hiring decisions. But a great job interview convinces top talent to work for your company over competitors.
In this course, you’ll learn how to conduct exceptional job interviews—from preparation to follow-up. Learn about your role as the interviewer, the steps you should take to prepare, and how to ask strong interview questions. You’ll also explore tips for creating a fair and positive interview experience for candidates, including how to avoid discrimination and reduce interviewer bias. At the end of the course, you can practice these skills in a mock interview scenario.
Accreditation: 1 Hour
ON/BC/MB Accreditation: Management
SK: All classes other than Life / General
AB: General and Adjusters
How To Be An Ethical Leader #70953
Taking on a leadership role means more than executing smart business decisions—you also need to model ethical practices that create long-term value and sustainability. So, how do you lead with ethics at the forefront?
In this course, you’ll learn why ethics matter in business and how to create a conscientious culture. Then you’ll get practical tips to help you guide and interact with employees ethically.
Accreditation: 2 Hours
ON/BC/MB Accreditation: Management
SK: All classes other than Life / General
AB: General and Adjusters
Search Engine Optimization #70633
For the uninitiated, searching for things online might seem like magic. You type a few words in the search bar, click a button, and voila!—the answers to your questions are right at your fingertips. But why do certain web pages appear at the top of a results page? The answer is search engine optimization.
To start, search engine optimization (SEO) isn’t magic. It takes careful strategy. In this course, you’ll learn everything you need to know to get your business and content in front of as many eyes as possible by improving your search rankings and visibility. You’ll start with the basics, like keyword research and selection. Then, you’ll move on to more in-depth topics, such as technical optimization practices and how to optimize your content.
This course is addressed to all industry professionals, particularly management.
Accreditation: 2 Hours
ON/BC/MB Accreditation: Management
SK: All classes other than Life / General
AB: General and Adjusters
Giving & Receiving Feedback
The benefits of feedback in the workplace are many. However, feedback needs to be given and received effectively. Giving effective feedback means achieving the desired results while, at the same time, making sure that all parties involved are respected. Receiving feedback effectively means making the most of feedback and seeing it as a learning opportunity, rather than as a personal attack.
Giving and receiving feedback is important both for constructive feedback (whereby you seek to change or improve behavior) and positive feedback (for reinforcing good behavior).
The good news is that giving and receiving feedback is a skill that people can learn.
Training your employees and managers on giving and receiving feedback effectively at work can reap many benefits.
Accreditation: 3 Hours
ON/BC/MB Accreditation: Management
SK: All classes other than Life / General
Leading with Emotional Intelligence #70954
Can you identify your emotions and understand why they’re happening? What about the emotions of others? Are you skilled at spotting and responding to their cues?
Those with high emotional intelligence readily recognize their feelings, manage their reactions, and build positive interactions with others. A skill that leads to success inside and outside the office, emotional intelligence is well worth refining.
In this course, you’ll first unpack what emotional intelligence is. Then you’ll learn to boost your emotional intelligence skills by strengthening your personal and social competence.
Accreditation: 1 Hour
ON/BC/MB Accreditation: Management
SK: All classes other than Life / General
AB: General and Adjusters
Leading Through Difficult Times
Data breaches, natural disasters, and workplace violence are just a few of the risks businesses face. Crises like these can throw a company into chaos, threaten public and employee safety, and more. While predicting a crisis is nearly impossible, you can take steps to prepare for, mitigate, and navigate the most likely risks.
In this course, you'll learn how to lead through dicult times using crisis management. You'll get an in-depth look at each stage of crisis management, including the critical steps you should take before, during, and after a crisis.
This course is addressed to all industry professionals.
Accreditation: 1Hour
ON/BC/MB Accreditation: Management
SK: All classes other than Life / General
AB: General and Adjusters
Advanced Problem Solving #70630
Whether you’re new to problem-solving or just want to improve your skills, this course is packed with valuable information and proven strategies that will set you up for success. We’ll cover topics like divergent and convergent thinking, the benefits and risks of using heuristics in problem-solving, how to reframe problems to find creative solutions, and how to use design thinking to take a human-centered approach to solve complicated problems.
Accreditation: 2 Hours
ON/BC/MB Accreditation: Management
SK: All classes other than Life / General
AB: General and Adjusters
Power & Pride: The Origins of Pride Month
Decades of oppression of the LGBTQAI2S+ community, cultural shifts in the 1960s, and each and every decade after. You’ll learn how numerous historical events became a catalyst for change and a symbol for LGBTQAI2S+ rights that evolved into today’s Pride festivals and marches. This course explores the key events and personalities in Canada that ultimately shaped a global movement.
At the end of this program, the learner will be able to have a better understanding of the Origins of Pride, the inclusive language, and how you can help become an ally on both the organizational level and the individual level and turn ideas into action.
This course is addressed to all industry professionals.
Accreditation: 2 Hours
ON/BC/MB Accreditation: Management
SK: All classes other than Life / General
AB: General and Adjusters
Understanding the Ontario Take-All-Comers Rule
Auto insurance is necessary to operate a vehicle in Ontario and FSRA is taking steps to ensure that all consumers can get the best product at the best price available when they purchase or renew their auto insurance policy. FSRA recently issued “Take-All-Comers” guidance to the industry to help prevent activities that preclude or frustrate consumers' efforts to purchase or renew their auto insurance when they would otherwise qualify for a quote or renewal.
Join Melanie as we review the Act to ensure you understand what your responsibilities are and how to ensure compliance.
Accreditation: 1 Hour
ON/BC/MB Accreditation: Management
SK: All classes other than Life / General
AB: General and Adjusters
Leading Remote Teams
Are you considering a role that involves the management of staff that work remotely? Curious about the challenges and opportunities faced by remote teams? Reflecting on how leaders like yourself have been impacted by the widespread move to remote work?
You’ll learn strategies for building a high-performance virtual team, best practices for launching a virtual team project, strategies for virtual communication, and much more!
Accreditation: 2 Hours
ON/BC/MB Accreditation: Management
SK: All classes other than Life / General
AB: General and Adjusters
Understanding PIPEDA
In this course, we will be talking about the Personal Information Protection and Electronic Documents Act (PIPEDA), the federal private sector privacy law.
Navigating the landscape of personal information protection is crucial for both businesses and consumers.
The goal of this presentation is to offer you information to help your business comply with the federal privacy law, and to help you learn why good privacy practices are good for business. Let’s prioritize privacy and uphold the standards set by PIPEDA by learning together.
Accreditation: 2 Hours
ON/BC/MB Accreditation: Management
SK: All classes other than Life / General
AB: General and Adjusters
RIBO Code of Conduct
This Code of Conduct Handbook is distributed to insurance brokers in the Province of Ontario with the approval of the Council of the Registered Insurance Brokers of Ontario.
Join us as we review your responsibilities as a broker by reviewing the code of conduct and providing real-life examples.
This course is addressed to all brokers registered in Ontario.
Accreditation: 1 Hour
ON/BC/MB Accreditation: Management
SK: All classes other than Life / General
AB: General and Adjusters
Diversity Basics: The Foundation
You’ve probably heard the word “diversity” pretty frequently both in and out of the workplace, but are you confident you understand what it means and how it might impact your life?
Diversity—along with the complementary concepts of equity, and inclusion—impacts your well-being, regardless of your background. Having a firm grasp on these terms is essential not only for a healthy workplace but ultimately a healthier way of living.
This course will introduce you to diversity, equity, and inclusion (DEI). By the time you’ve finished this course, you’ll be better equipped to understand the importance of DEI and take action to support diversity initiatives in the workplace.
This course is addressed to all industry professionals.
Accreditation: 1 Hour
ON/BC/MB Accreditation: Management
SK: All classes other than Life / General
AB: General and Adjusters
Discrimination Training for Employees and Managers
What comes to mind when you think of a constructive work environment? Is it one that’s safe? Professional? Welcoming? Everyone has a slightly different answer, but one theme is unifying: a respectful, inclusive culture, free of harassment and discrimination.
In this course, you’ll learn what a respectful workplace looks like, how to recognize harassment and discrimination, and what laws are in place to safeguard the workplace. We’ll then dig into the specifics of sexual harassment, including how to prevent and respond to inappropriate behavior as both an employee and a manager.
This course is addressed to all industry professionals.
Accreditation: 3 Hours
ON/BC/MB Accreditation: Management
SK: All classes other than Life / General
AB: General and Adjusters
How to be an Ally for Diversity and Inclusion
Diverse and inclusive organizations want all employees to feel recognized, valued, and welcomed. They applaud each person for who they are individually and encourage everyone to feel secure in their differences and come to work as their true selves.
Propelling that charge, those with privileged social identities can empower others by being an ally for diversity and inclusion. In this course, you’ll learn more about what it means to be an ally and what characteristics an ally embodies. Then, you’ll learn about five ally roles you can take on the next time you spot injustice.
This course is addressed to all industry professionals.
Accreditation: 2 Hours
ON/BC/MB Accreditation: Management
SK: All classes other than Life / General
AB: General and Adjusters
Beyond Pride: Year Round Action
Every June, Pride Month offers a chance for celebration and equal rights activism for the LGBTQ+ community and their allies. But what happens when the rainbow-themed window displays and social media filters are put away? How do we remain authentic supporters of LGBTQ+ rights and honor the community for the rest of the year?
This course will help. At the end of this program, the learner will be able to have a better understanding of how they can become an ally on both the organizational level and the individual level and turn ideas into action.
This course is addressed to all industry professionals.
Accreditation: 2 Hours
ON/BC/MB Accreditation: Management
SK: All classes other than Life / General
AB: General and Adjusters
Essential Management Skills for the Insurance Professional – Coming Soon
Management for the Insurance Professional!! We have an unbelievably jam-packed program for you. The result is managers who adapt their styles to manage more effectively.
Our Objectives Include:
Your DiSC Management Style
Directing and Delegating
Improving Employee Motivation
Employee Development
Working with Your Manager
RIBO Accreditation: 15 Hours Management
Managing Different Generations in The Workplace #72195
As different generations work together, this can lead to friction due to misunderstandings and different preferences in terms of things such as communication styles. Thus, it is important to make sure that people of different ages can work together well and that everyone feels included, to ensure good productivity. Join us to delve into learning about the characteristics of different generations, analyzing the possible areas of friction between generations, and developing strategies to resolve the differences.
Accreditation: 3 Hours
ON/BC/MB Accreditation: Management
SK: All classes other than Life / General
AB: General and Adjusters
OTHER TOPICS
OTHER TOPICS
Coming Soon
See what’s on the horizon at MRD!
Ethics
Ethical Guidance courses.
Licensing
RIBO and OTL Licencing
Management Skills
Essential Management Coaching
Personal Skills
Upskill yourself!
Technical Skills
Cars, Cyber and more!
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