The benefits of feedback in the workplace are many. However, feedback needs to be given and received effectively. Giving effective feedback means achieving the desired results while, at the same time, making sure that all parties involved are respected. Receiving feedback effectively means making the most of feedback and seeing it as a learning opportunity, rather than as a personal attack.
Giving and receiving feedback is important both for constructive feedback (whereby you seek to change or improve behavior) and positive feedback (for reinforcing good behavior).
Unfortunately, many people do not know how to receive and give feedback effectively. Some people are unclear or come across as aggressive when giving feedback. When it comes to receiving feedback, some people go on the defensive or refuse to accept responsibility.
The good news is that giving and receiving feedback is a skill that people can learn.
Training your employees and managers on giving and receiving feedback effectively at work can reap many benefits, including:
- Reducing conflict
- Reducing errors
- Improving productivity
- Supporting staff engagement and motivation
- Increasing productivity
Accreditation: 3 Hours
ON/BC/MB Accreditation: Management
SK: All classes other than Life / General