Recent studies report that over 70% of Canadians—and billions of people worldwide—actively use social media. Popular platforms like Facebook, YouTube, Instagram, Twitter, Pinterest, and LinkedIn have transformed how brands interact with their audience. Understanding...
For the uninitiated, searching for things online might seem like magic. You type a few words in the search bar, click a button, and voila!—the answers to your questions are right at your fingertips. But why do certain web pages appear at the top of a results page? The...
If you’ve ever put off doing an important task or project, you’re not alone. Procrastination is common in the workplace. And while it may not seem harmful in the moment, chronic procrastination can hinder your productivity, damage your relationships with coworkers,...
Doing the right thing means that you're acting with integrity in all that you do. But doing the right thing can become challenging when you’re faced with ambiguous and complicated ethical dilemmas, like a potential conflict of interest. That’s why we are giving you a...
Developing a growth mindset allows individuals and companies to realize their potential, increase resilience, and achieve success. A growth mindset can unlock your capacity to learn, grow, and thrive—regardless of your current abilities or skill level. In this course,...
Ever feel stressed at work? How do you react to high-pressure situations? Is burnout a threat to your well-being and productivity? The truth is that we’re all prone to stress, pressure, and burnout. Understanding what they are and how they work helps us create a...
The benefits of feedback in the workplace are many. However, feedback needs to be given and received effectively. Giving effective feedback means achieving the desired results while, at the same time, making sure that all parties involved are respected. Receiving...
Vous avez probablement entendu le mot « diversité » assez fréquemment sur le lieu de travail et en dehors, mais êtes-vous sûr de comprendre ce que cela signifie et comment cela pourrait avoir un impact sur votre vie ? La diversité, ainsi que les concepts...
Les violations de données, les catastrophes naturelles et la violence au travail ne sont que quelques exemples de crises ou d’événements inattendus auxquels une entreprise peut avoir à faire face et qui menacent sa stabilité. Des crises comme celles-ci peuvent plonger...
Can you identify your emotions and understand why they’re happening? What about the emotions of others? Are you skilled at spotting and responding to their cues? Those with high emotional intelligence readily recognize their feelings, manage their reactions, and build...
Data breaches, natural disasters, and workplace violence are just a few of the risks businesses face. Crises like these can throw a company into chaos, threaten public and employee safety, and more. While predicting a crisis is nearly impossible, you can take steps to...
Are you considering a role that involves the management of staff that work remotely? Curious about the challenges and opportunities faced by remote teams? Reflecting on how leaders like yourself have been impacted by the widespread move to remote work? You’ll learn...
Good ethics are good business. Yet sometimes we all struggle to do the right thing in the workplace. Maybe we feel stressed or overwhelmed, and the easier option becomes more attractive. We could also be afraid to speak up—or just unsure what the ethical decision...
Being an effective problem-solver is a useful skill in any line of work. Whether it’s a small issue or a complex dilemma, understanding how to solve problems efficiently and effectively gives you an advantage in work and life. But how do you become a great...
What does it mean to have integrity? And what role does it play in career advancement and job satisfaction? These questions make up the heart of this course on workplace integrity. In it, you’ll consider the benefits and challenges of maintaining integrity when making...
Decades of oppression of the LGBTQAI2S+ community, cultural shifts in the 1960s, and each and every decade after. You’ll learn how numerous historical events became a catalyst for change and a symbol for LGBTQAI2S+ rights that evolved into today’s Pride festivals and...
Auto insurance is necessary to operate a vehicle in Ontario and FSRA is taking steps to ensure that all consumers can get the best product at the best price available when they purchase or renew their auto insurance policy. FSRA recently issued “Take-All-Comers”...
Navigating the landscape of personal information protection is crucial for both businesses and consumers. PIPEDA, or the Personal Information Protection and Electronic Documents Act, serves as the backbone of privacy law for private sector organizations in Canada....
This Code of Conduct Handbook is distributed to insurance brokers in the Province of Ontario with the approval of the Council of the Registered Insurance Brokers of Ontario. Join us as we review your responsibilities as a broker by reviewing the code of conduct and...
You’ve probably heard the word “diversity” pretty frequently both in and out of the workplace, but are you confident you understand what it means and how it might impact your life? Diversity—along with the complementary concepts of equity, and inclusion—impacts your...