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Alberta Broker Code of Conduct
The underlying principle of the business of insurance is utmost good faith. When purchasing insurance, a client is purchasing a “promise” that they will be indemnified against loss or liability for loss in the event of a specified peril. Therefore, it is essential to the insurance business that its participants command and maintain the confidence and respect of the public.
In establishing this Code of Conduct, the General Insurance Council is identifying for insurance agents the minimum standard of conduct expected of them and identifying for the public at large the standard of conduct they should expect from their agent.
Insurance agents are the public face of the industry and, as such, are expected to strive to maintain the highest possible standard of ethical conduct and to encourage others to do so as well.
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Principle Licensing Handbook
This handbook is developed to assist you with your responsibilities and duties as a Principal Broker.
Getting Started With Project Management
Project management is essential to virtually every field—and it requires expert organizational, relationship-building, and strategic-thinking skills.
In this course, you’ll explore the fundamentals of project management, including what a project manager does, what skills are necessary for the role, and how to optimize a team’s potential. You’ll also learn how to develop plans for a successful project and what you should do once the project is complete. By the end of the course, you’ll understand how to get started with project management.
Time Management Essentials
It’s a perennial dilemma: How do we make the most of the time we have? Time is both precious and fleeting, and many of us feel like there just aren’t enough hours in the day.
This course will give you core strategies to tackle that problem. First, you’ll learn the basic principles of time management, along with some symptoms that could uncover poor uses of time. Then, you’ll discover how to track and analyze your time to boost productivity. Finally, you’ll get seven tips to start managing your time more effectively.
Accreditation: 1 Hour
ON/BC/MB Accreditation: Management
SK: All classes other than Life / General
How to Conduct Effective Job Interviews
A good job interview empowers you to make smart hiring decisions. But a great job interview convinces top talent to work for your company over competitors.
In this course, you’ll learn how to conduct exceptional job interviews—from preparation to follow-up. Learn about your role as the interviewer, the steps you should take to prepare, and how to ask strong interview questions. You’ll also explore tips for creating a fair and positive interview experience for candidates, including how to avoid discrimination and reduce interviewer bias. At the end of the course, you can practice these skills in a mock interview scenario.
Accreditation: 1 Hour
ON/BC/MB Accreditation: Management
SK: All classes other than Life / General
AB: General and Adjusters
How To Be An Ethical Leader
Taking on a leadership role means more than executing smart business decisions—you also need to model ethical practices that create long-term value and sustainability. So, how do you lead with ethics at the forefront?
In this course, you’ll learn why ethics matter in business and how to create a conscientious culture. Then you’ll get practical tips to help you guide and interact with employees ethically.
Accreditation: 2 Hours
ON/BC/MB Accreditation: Management
SK: All classes other than Life / General
AB: General and Adjusters
Search Engine Optimization
For the uninitiated, searching for things online might seem like magic. You type a few words in the search bar, click a button, and voila!—the answers to your questions are right at your fingertips. But why do certain web pages appear at the top of a results page? The answer is search engine optimization.
To start, search engine optimization (SEO) isn’t magic. It takes careful strategy. In this course, you’ll learn everything you need to know to get your business and content in front of as many eyes as possible by improving your search rankings and visibility. You’ll start with the basics, like keyword research and selection. Then, you’ll move on to more in-depth topics, such as technical optimization practices and how to optimize your content.
This course is addressed to all industry professionals, particularly management.
Accreditation: 2 Hours
ON/BC/MB Accreditation: Management
SK: All classes other than Life / General
AB: General and Adjusters
How To Avoid Conflicts of Interest
Doing the right thing means that you're acting with integrity in all that you do. But doing the right thing can become challenging when you’re faced with ambiguous and complicated ethical dilemmas, like a potential conflict of interest.
That’s why we are giving you a case study. By working through the activities, you’ll learn how to identify potential conflicts and how to handle them when they arise.
This course is addressed to all industry professionals.
Accreditation: 1 Hour
ON/BC/MB Accreditation: Ethics
SK: All classes other than Life / General
AB: General and Adjusters
Giving & Receiving Feedback
The benefits of feedback in the workplace are many. However, feedback needs to be given and received effectively. Giving effective feedback means achieving the desired results while, at the same time, making sure that all parties involved are respected. Receiving feedback effectively means making the most of feedback and seeing it as a learning opportunity, rather than as a personal attack.
Giving and receiving feedback is important both for constructive feedback (whereby you seek to change or improve behavior) and positive feedback (for reinforcing good behavior).
The good news is that giving and receiving feedback is a skill that people can learn.
Training your employees and managers on giving and receiving feedback effectively at work can reap many benefits.
Accreditation: 3 Hours
ON/BC/MB Accreditation: Management
SK: All classes other than Life / General
Leading with Emotional Intelligence
Can you identify your emotions and understand why they’re happening? What about the emotions of others? Are you skilled at spotting and responding to their cues?
Those with high emotional intelligence readily recognize their feelings, manage their reactions, and build positive interactions with others. A skill that leads to success inside and outside the office, emotional intelligence is well worth refining.
In this course, you’ll first unpack what emotional intelligence is. Then you’ll learn to boost your emotional intelligence skills by strengthening your personal and social competence.
Accreditation: 1 Hour
ON/BC/MB Accreditation: Management
SK: All classes other than Life / General
AB: General and Adjusters
Leading Through Difficult Times
Data breaches, natural disasters, and workplace violence are just a few of the risks businesses face. Crises like these can throw a company into chaos, threaten public and employee safety, and more. While predicting a crisis is nearly impossible, you can take steps to prepare for, mitigate, and navigate the most likely risks.
In this course, you'll learn how to lead through dicult times using crisis management. You'll get an in-depth look at each stage of crisis management, including the critical steps you should take before, during, and after a crisis.
This course is addressed to all industry professionals.
Accreditation: 1Hour
ON/BC/MB Accreditation: Management
SK: All classes other than Life / General
AB: General and Adjusters
Doing The Right Things- A Guide to Good Business Ethics
Good ethics are good business. Yet sometimes we all struggle to do the right thing in the workplace. Maybe we feel stressed or overwhelmed, and the easier option becomes more attractive. We could also be afraid to speak up—or just unsure what the ethical decision would be.
In this course, you’ll learn what business ethics are and why they’re important. Then, you’ll get seven principles to guide your ethical behavior at work. Finally, you’ll explore a few of the most common ethical pitfalls in the workplace and how to avoid them.
This course is addressed to all industry professionals.
Accreditation: 2 Hours
ON/BC/MB Accreditation: Ethics Hours
SK: All classes other than Life / General
AB: General and Adjusters
Advanced Problem Solving
Whether you’re new to problem-solving or just want to improve your skills, this course is packed with valuable information and proven strategies that will set you up for success. We’ll cover topics like divergent and convergent thinking, the benefits and risks of using heuristics in problem-solving, how to reframe problems to find creative solutions, and how to use design thinking to take a human-centered approach to solve complicated problems.
Accreditation: 2 Hours
ON/BC/MB Accreditation: Management
SK: All classes other than Life / General
AB: General and Adjusters
A Guide to Workplace Integrity
What does it mean to have integrity? And what role does it play in career advancement and job satisfaction?
These questions make up the heart of this course on workplace integrity. In it, you’ll consider the benefits and challenges of maintaining integrity when making dicult workplace decisions.
You’ll learn about the three forms of workplace integrity and see real-world examples of it in action. You’ll also uncover four steps to align your values and actions and become a professional that others trust, admire, and respect.
Accreditation: 1 Hour
ON/BC/MB Accreditation: Ethics
SK: All classes other than Life / General
AB: General and Adjusters
Power & Pride: The Origins of Pride Month
Decades of oppression of the LGBTQAI2S+ community, cultural shifts in the 1960s, and each and every decade after. You’ll learn how numerous historical events became a catalyst for change and a symbol for LGBTQAI2S+ rights that evolved into today’s Pride festivals and marches. This course explores the key events and personalities in Canada that ultimately shaped a global movement.
At the end of this program, the learner will be able to have a better understanding of the Origins of Pride, the inclusive language, and how you can help become an ally on both the organizational level and the individual level and turn ideas into action.
This course is addressed to all industry professionals.
Accreditation: 2 Hours
ON/BC/MB Accreditation: Management
SK: All classes other than Life / General
AB: General and Adjusters
Understanding the Ontario Take-All-Comers Rule
Auto insurance is necessary to operate a vehicle in Ontario and FSRA is taking steps to ensure that all consumers can get the best product at the best price available when they purchase or renew their auto insurance policy. FSRA recently issued “Take-All-Comers” guidance to the industry to help prevent activities that preclude or frustrate consumers' efforts to purchase or renew their auto insurance when they would otherwise qualify for a quote or renewal.
Join Melanie as we review the Act to ensure you understand what your responsibilities are and how to ensure compliance.
Accreditation: 1 Hour
ON/BC/MB Accreditation: Management
SK: All classes other than Life / General
AB: General and Adjusters
Leading Remote Teams
Are you considering a role that involves the management of staff that work remotely? Curious about the challenges and opportunities faced by remote teams? Reflecting on how leaders like yourself have been impacted by the widespread move to remote work?
You’ll learn strategies for building a high-performance virtual team, best practices for launching a virtual team project, strategies for virtual communication, and much more!
Accreditation: 2 Hours
ON/BC/MB Accreditation: Management
SK: All classes other than Life / General
AB: General and Adjusters
Understanding PIPEDA – Coming Soon
In this course, we will be talking about the Personal Information Protection and Electronic Documents Act (PIPEDA), the federal private sector privacy law.
The goal of this presentation is to offer you information to help your business comply with the federal privacy law, and to help you learn why good privacy practices are good for business.
Accreditation: 2 Hours
ON/BC/MB Accreditation: Management
SK: All classes other than Life / General
AB: General and Adjusters
RIBO Code of Conduct
This Code of Conduct Handbook is distributed to insurance brokers in the Province of Ontario with the approval of the Council of the Registered Insurance Brokers of Ontario.
Join us as we review your responsibilities as a broker by reviewing the code of conduct and providing real-life examples.
This course is addressed to all brokers registered in Ontario.
Accreditation: 1 Hour
ON/BC/MB Accreditation: Management
SK: All classes other than Life / General
AB: General and Adjusters
Diversity Basics: The Foundation
You’ve probably heard the word “diversity” pretty frequently both in and out of the workplace, but are you confident you understand what it means and how it might impact your life?
Diversity—along with the complementary concepts of equity, and inclusion—impacts your well-being, regardless of your background. Having a firm grasp on these terms is essential not only for a healthy workplace but ultimately a healthier way of living.
This course will introduce you to diversity, equity, and inclusion (DEI). By the time you’ve finished this course, you’ll be better equipped to understand the importance of DEI and take action to support diversity initiatives in the workplace.
This course is addressed to all industry professionals.
Accreditation: 1 Hour
ON/BC/MB Accreditation: Management
SK: All classes other than Life / General
AB: General and Adjusters
OTHER TOPICS
OTHER TOPICS
FP Canada CE Approved
Accreditation for FP Canada CE Approved Activities
Ethics
Ethical Guidance courses.
Licensing
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