It’s a perennial dilemma: How do we make the most of the time we have? Time is both precious and fleeting, and many of us feel like there just aren’t enough hours in the day. This course will give you core strategies to tackle that problem. First, you’ll learn the...
A customer has just finished relating the negative experience they had with your product. What now? Do you react defensively—or thank them for their candor? Either way, what do you say? In this course, you’ll learn why customer feedback is important and how to solicit...
Développer un état d’esprit de croissance permet aux individus et aux entreprises de réaliser leur potentiel, d’accroître leur résilience et de réussir. Un état d’esprit de croissance peut libérer votre capacité à apprendre, à grandir et à vous...
There are a handful of customer service skills that can make the difference between an average experience and one that leaves your customers feeling completely delighted. Do you know what those skills are? Do you have them? In this course, we’ll uncover four...
Empathy—the ability to understand and share other people’s emotions—is critical in the workplace. Customers want to feel appreciated for their business and acknowledged when they have a problem. Employees want to feel valued and for their coworkers and managers to...
A good job interview empowers you to make smart hiring decisions. But a great job interview convinces top talent to work for your company over competitors. In this course, you’ll learn how to conduct exceptional job interviews—from preparation to follow-up. Learn...
Avez-vous déjà envoyé un e-mail à un collègue et reçu une réponse confuse ? Avez-vous déposé un excellent rapport pour que votre patron se plaigne qu’il était truffé de fautes d’orthographe et de ponctuation ? Un client a-t-il mal compris une lettre que...
Have you ever emailed a co-worker and gotten a confused reply? Have you filed a great report only to have your boss complain it was riddled with spelling and punctuation errors? Did a client misunderstand a letter you sent? If any of these situations sound familiar,...
Taking on a leadership role means more than executing smart business decisions—you also need to model ethical practices that create long-term value and sustainability. So, how do you lead with ethics at the forefront? In this course, you’ll learn why ethics matter in...
Qu’est-ce que cela signifie d’être intègre ? Et quel rôle joue-t-il dans l’évolution de carrière et la satisfaction au travail ? Ces questions constituent le cœur de ce cours sur l’intégrité au travail. Dans ce cours, vous examinerez les...
Pouvez-vous identifier vos émotions et comprendre pourquoi elles se produisent ? Qu’en est-il des émotions des autres ? Êtes-vous doué pour repérer et répondre à leurs signaux ?Ceux qui ont une intelligence émotionnelle élevée reconnaissent facilement leurs...
Both Canada and The United States have formally recognized the importance of Black History for more than 100 years. What started as a weeklong observance in the early 1900s has blossomed into the month of events, activities, and celebrations we now see each February....
Vous êtes-vous déjà senti stressé au travail ? Comment réagissez-vous aux situations de haute pression? L’épuisement professionnel est-il une menace pour votre bien-être et votre productivité ? La vérité est que nous sommes tous sujets au stress, à la pression...
Every salesperson will encounter hesitation from customers. What separates the good and the great salespeople is knowing how to handle objections. This course explores what sales objections are, how to overcome them, and how to avoid rejection. Topics Include: Common...
Change takes many shapes in the workplace. You might face project changes shifting organizational goals, and job or team restructuring—to name a few. Regardless of what the change is, how does it make you feel? Excited? Anxious? Skeptical? Most people feel at least a...
Recent studies report that over 70% of Canadians—and billions of people worldwide—actively use social media. Popular platforms like Facebook, YouTube, Instagram, Twitter, Pinterest, and LinkedIn have transformed how brands interact with their audience. Understanding...
For the uninitiated, searching for things online might seem like magic. You type a few words in the search bar, click a button, and voila!—the answers to your questions are right at your fingertips. But why do certain web pages appear at the top of a results page? The...
If you’ve ever put off doing an important task or project, you’re not alone. Procrastination is common in the workplace. And while it may not seem harmful in the moment, chronic procrastination can hinder your productivity, damage your relationships with coworkers,...
Doing the right thing means that you’re acting with integrity in all that you do. But doing the right thing can become challenging when you’re faced with ambiguous and complicated ethical dilemmas, like a potential conflict of interest. That’s why we are giving...
Developing a growth mindset allows individuals and companies to realize their potential, increase resilience, and achieve success. A growth mindset can unlock your capacity to learn, grow, and thrive—regardless of your current abilities or skill level. In this course,...
