Coming Soon!
We are regularly adding to our insurance training resource. Check back here to see what we have coming up, or use the contact option at the foot of the page to request a specific subject you would like covered.
Certificates
Every course completion earns a certificate.
Online Studies
100% online e-learning from the comfort of your own home.
Years of Excellence
MRD have provided many years of insurance expert coaching.
COMING SOON
COMING SOON
Courses currently in preparation are shown below.
Customer Communication Essentials
Expert communication skills and exceptional customer support go hand-in-hand.
Whether you’re answering questions, resolving problems, or developing rapport with customers—a positive experience starts with friendly, empathetic, and effective communication.
In this course, learn how to improve the customer experience by becoming a better listener and communicator. Some specific skills you’ll develop include: starting and ending customer conversations, listening to understand customers and identify their needs, and providing empathetic and personalized support. At the end of the course, practice everything you’ve learned with a real-world customer scenario.
Accreditation: 2 Hours
ON/MB: Accreditation: Personal Development
SK: All classes other than Life / General
Essential Management Skills for the Insurance Professional – Coming Soon
Management for the Insurance Professional!! We have an unbelievably jam-packed program for you. The result is managers who adapt their styles to manage more effectively.
Our Objectives Include:
Your DiSC Management Style
Directing and Delegating
Improving Employee Motivation
Employee Development
Working with Your Manager
RIBO Accreditation: 15 Hours Management
Personal Lines Property 101 Program ~ Coming Soon!
Are you new to insurance and not licensed but want to learn the basics of Personal Lines Property Insurance? If so this course is for you!! We do a high-level introduction to the different property policies with a deep dive into the comprehensive homeowner's policy. We also cover tenants, condos, seasonal and secondary homes.
Accreditation: 5 Hours
ON/BC/MB Accreditation: Technical Hours
SK: All classes other than Life / General
AB: General and Adjusters
Microsoft Outlook Essentials ~ Coming Soon!
The Outlook workshop essentials: This course covers the core communication, collaboration, and email skills that will enable your productivity in the Outlook environment, email, scheduling, and contacts.
CAIB Prep Course ~ Coming Soon!
CAIB Exam Prep Self-Study On-Demand Prep Courses are divided into easy-to-manage modules with end of lesson quizzes and submitted assignments marked by tutors! Of course we still include downloadable materials, practice quizzes, cheat sheets and a plethora of practice exams.
Don't forget we have 24 hour support and we work with you until you pass 🙂
OTHER TOPICS
OTHER TOPICS
Coming Soon
See what’s on the horizon at MRD!
Ethics
Ethical Guidance courses.
Licensing
RIBO and OTL Licencing
Management Skills
Essential Management Coaching
Personal Skills
Upskill yourself!
Technical Skills
Cars, Cyber and more!
Book A Course Today!
Ready to start building your future? contact us with any questions you may have!